First Time Shoppers

Whether you're just browsing, price comparison shopping, or ready to make a purchase we think you'll find Orvilles.com to be both easy and convenient.

If you're new to Orvilles.com or internet shopping in general this guide should answer most of your questions and concerns.  Please feel free to contact us with any questions you may have.

Navigation Tips

To shop online with us simply use the options in our menu bar at the top left of each page.

The top line of the menu bar consists of links to information about various aspects of Orvilles Appliances and Orvilles.com.

In our menu bar at the top right of the page is a black  "cart"  link. Clicking this will take you to the contents of your shopping cart and allow you to complete your purchase. Even if you're only doing research, it's very useful to add items to your cart so you can create a shopping list that you may print out for future reference or if you intend to shop at one of our stores or even comparison shop at a different retailer.

Located to the left of the "Cart"  link is our "Search" box. You may enter model numbers, brands, or product types into this box and hit enter and you will be given a listing of all matching items available.

Selecting your desired Brand in the left navigation will redirect you to a listing of all items from that Brand. Selecting your desired Product Type from the left navigation will redirect you to a listing of all items within that Product Type.

Don't worry. If you wish to change your selection the menu bar will appear on every page.

Dark red underlined type indicates a link. Like the areas in the navigation to the left, links are connections to other parts of the store.

Find What You Want

  • If you already know what you want our "Search" box will allow you to quickly find it.  To just browse our selection you may use the "Appliances", "Sleep Center", or "Brands" navigation on the left, or use the "Search" box and input your desired Brand, Product Type, or Description.
  • Featured Specials can be found at the bottom of our home page or by downloading our most recent ad from the newspaper here.
  • If you do not see what you want there is a good chance WE CAN ORDER IT FOR YOU.  Click here to submit a special order request.

Delivery Times

We are pleased to offer IN-STORE PICKUP or LOCAL HOME DELIVERY within our Western New York Delivery Zones.  To check if you live within our Delivery Zones please click here.

We also offer curbside delivery to the Niagara Peninsula Region of Southern Ontario, Canada.  Click here for details.

Customers who request HOME DELIVERY or IN-STORE PICKUP will be contacted within 24 hours for orders placed Sunday thru Thursday and on the following Monday for orders placed on Friday or Saturday to verify if the merchandise is in stock and schedule their delivery or pickup date.

If you need Next Day Delivery or Pickup Please Do Not purchase from our online store but rather contact one of our retail stores directly to finalize your purchase. Click here for contact information.

For more information please feel visit our delivery page or contact us.

Security Guarantee

Shopping online with Orville's.com is safe and guaranteed. To find out more about how Orville's.com guarantees safe credit card transactions click here.

Pricing

We offer Guaranteed Low Prices on our entire inventory of Major Home Appliances & Accessories. All merchandise sold by Orville's is covered by a complete Manufacturer's Warranty.  Orville's is a factory authorized retailer and repair service provider for most products we sell. No scratch and dent or used goods are sold from our website. If you are interested in scratch & dent merchandise please call or stop by one of our retail showrooms to see what we have available.  We are also pleased to offer Extended Service Plans on your new appliance.

The total cost of your order is equal to the price of your item(s) plus any extended service plan, shipping and sales tax.

If you are tax exempt please Do Not purchase from Orville's.com but rather contact one of our stores to finalize your purchase.

Place an Order

Ordering your new appliance from Orville's.com is fast and secure. Click here to learn more about our Security Guarantee.

Just follow these steps to place your online order:

  1. To add an item to your shopping cart, click the "Buy Now" button next to your desired item.
  2. You will then be taken to your shopping cart.  You can remove an item from your order in this screen.  You may also view your cart at any time by clicking on the black "Cart" button at the top left of any screen.
  3. To checkout, follow the steps on the shopping cart screen or you may continue shopping by clicking the "Continue Shopping" button.
  4. Fill in your ship to Zip Code to calculate the sales tax and determine your available shipping options
  5. Select any accessories or service plans you desire
  6. If you're a returning customer fill in your user name and password 
  7. If you're a new customer fill in your bill to and ship to information
  8. Verify your selected shipping option
  9. Verify that all information is correct.  If paying by credit card, fill in your card information and click "Submit Payment".
  10. Your order is placed and you will receive confirmation from us regarding your delivery or customer pickup date.

Privacy Policy

You should always feel safe and secure while shopping with Orville's.com and we Guarantee it.  Click here for our Privacy Policy.  We are committed to protecting your privacy.  The information collected about you is used to process orders and provide a more personalized shopping experience.  If you elect we may also use it to tell you about changes in our services or about special promotions we think you'll find valuable. Orville's Home Appliances does not sell, trade, or rent your personal information to others.  Orville's.com is also a "Pop-Up" free website.

Orville's Home Appliances

Locally-owned and operated since 1965, Orville's Home Appliances | Mattresses is Western New York's complete appliance and mattress source, offering the best selection of top brands at the guaranteed lowest prices. Orville's offers our next-day delivery and professional installation promise, a knowledgeable sales and factory-trained service staff, six showrooms and a 75,000 square foot warehouse filled with over 10,000 appliances and mattresses. We are a family-owned business that has grown from a small single store operation to the largest independent major home appliance and mattress dealer in the area. Orville's is committed to Western New York.