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How did you hear about Orville's Service Department?

 

 

If other please specify:

 

 

Tell us about your experience with the Service and Installation Department

 

When you phoned, was your call answered promptly?

 Yes       No

 

 

Did the representative treat you courteously?

 Yes       No

 

 

Within what timeframe was the representative
able to schedule your appointment?

 

 

If needed, were you offered a more convenient alternative for a timely repair
(Saturday service or another Service Company)?

 Yes       No

 

 

If parts were required, how soon after the Technician/Installer's first visit did it take to complete the repair or installation?

 

 

Tell us about your experience with the Technician/Installer

 

 

Did the Technician/Installer arrive on the scheduled day?

 Yes       No

 

 

Did the Technician/Installer arrive within the schedule time window?

 Yes       No

 

 

If running late, were you notified of the delay?

 Yes       No

 

 

Was the Technician/Installer knowledgeable & professional?

 Yes       No

 

 

Was the Technician/Installer courteous & neat?

 Yes       No

 

 

Did the Technician/Installer correct the problem?

 Yes       No

 

 

How many visits were required to complete the repair?

 

 

Give us a thought on your experience with Orville's Service and Installation Department

 

 

Would you recommend us to your friends & family?

 Yes       No

 

 

Orville's fell short, met, exceeded my expectations:   

 

 

Additional comments

 

 

 

Please provide the following contact information:

Name*:

Home Phone:

Email*:

 

 

May we call you for input on your experience at Orville's?

 Yes       No

    *required

 

 

 

 

 

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