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How did you hear about Orville's Service Department?
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If other please specify:
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Tell us about your experience with the Service and Installation Department
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When you phoned, was your call answered promptly?
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Yes No
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Did the representative treat you courteously?
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Yes No
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Within what timeframe was the representative
able to schedule your appointment?
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If needed, were you offered a more convenient alternative for a timely repair
(Saturday service or another Service Company)?
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Yes No
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If parts were required, how soon after the Technician/Installer's first visit did it take to complete the repair or installation?
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Tell us about your experience with the Technician/Installer
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Did the Technician/Installer arrive on the scheduled day?
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Yes No
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Did the Technician/Installer arrive within the schedule time window?
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Yes No
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If running late, were you notified of the delay?
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Yes No
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Was the Technician/Installer knowledgeable & professional?
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Yes No
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Was the Technician/Installer courteous & neat?
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Yes No
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Did the Technician/Installer correct the problem?
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Yes No
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How many visits were required to complete the repair?
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Give us a thought on your experience with Orville's Service and Installation Department
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Would you recommend us to your friends & family?
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Yes No
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Orville's fell short, met, exceeded my expectations:
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Additional comments
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Please provide the following contact information:
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Name*:
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Home Phone:
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Email*:
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May we call you for input on your experience at Orville's?
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Yes No
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