How did you hear about Orville's Service Department?

Orville's Store Manufacturer Phone Book Internet Other

If other please specify:

Tell us about your experience with the Service and Installation Department

When you phoned, was your call answered promptly?

Yes        No

Did the representative treat you courteously?

Yes        No

Within what timeframe was the representative
able to schedule your appointment?

2-3 days 3-5 days 1-2 weeks

If needed, were you offered a more convenient alternative for a timely repair (Saturday service or another Service Company)?

Yes      No

If parts were required, how soon after the Technician/Installer's first visit did it take to complete the repair or installation?

less than 7 days 7-10 days 2 weeks 3+ weeks

Tell us about your experience with the Technician/Installer

Did the Technician/Installer arrive on the scheduled day?

Yes        No

Did the Technician/Installer arrive within the schedule time window?

Yes        No

If running late, were you notified of the delay?

Yes        No

Was the Technician/Installer knowledgeable & professional?

Yes        No

Was the Technician/Installer courteous & neat?

Yes        No

Did the Technician/Installer correct the problem?

Yes        No

How many visits were required to complete the repair?

1 2 3 4 5

Give us a thought on your experience with Orville's Service and Installation Department

Would you recommend us to your friends & family?

Yes        No

Orville's fell short, met, exceeded my expectations:   fell short met exceeded

Additional comments

Please provide the following contact information:

Name*:

Home Phone*:

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May we call you for input on your experience at Orville's?

Yes        No

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