Privacy Policy

Orville's Home Appliances respects each and every one of our customers' right to Privacy.  At no time will any personal information given to Orville's (i.e. name, address, phone number(s), purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.

Online Orders

If you place an online order, our secure order form requests contact, billing, and financial information (credit card account numbers). Contact information from the order form is used to send orders and information about our company to you.  Your contact information is also used to get in touch with you regarding the status of your order.  The financial information collected is used ONLY to process payment for the products ordered.

Surveys/Mailing List

Our online surveys ask visitors for contact information and demographic information. We use the contact data to send consumers information about our company and to follow up on survey responses when asked to do so.

We maintain a previous customer database email list and run contests periodically in which we ask for contact information. This information is used to contact winners and provide information about our company. No contest information entered on this site will be shared with other companies. The customer's contact information is also used to contact consumers when necessary, such as product recalls or service issues. Users may choose not to receive future mailings from us by deleting their names from our list.

Remove/Deactivate Your Name from Our List

You can opt out of future mailings by clicking here and adding Remove Me to the subject line.
You can send a written request to:

Orville's Home Appliances, Inc.
3979 Walden Ave.
Lancaster, NY 14086
ATTN:  Customer Service

Please Note

This Privacy Policy does not apply to other websites that may be accessed through the website. Our site contains links to other sites operated by third parties.  We encourage you to read the privacy policies of those sites to learn how they collect and use information about you.

Orville's Home Appliances

Locally-owned and operated since 1965, Orville's Home Appliances is Western New York's complete major home appliance source, offering the best selection of top brands at the guaranteed lowest prices. Orville's offers our same-day/next-day delivery and professional installation promise, a knowledgeable sales and factory-trained service staff, six showrooms and a 75,000 square foot warehouse filled with over 10,000 appliances. We are a family-owned business that has grown from a small single store operation to the largest independent major home appliance dealer in the area. Orville's is committed to Western New York.