Orville's Home Appliances respects each and every one of our customers' right to Privacy.  At no time will any personal information given to Orville's (i.e. name, address, phone number(s), purchase history, etc.) be sold or transferred to any other party. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.

Online Orders

If you place an online order, our secure order form requests contact, billing, and financial information (credit card account numbers). Contact information from the order form is used to send orders and information about our company to you.  Your contact information is also used to get in touch with you regarding the status of your order.  The financial information collected is used ONLY to process payment for the products ordered.

Surveys/Mailing List

Our online surveys ask visitors for contact information and demographic information. We use the contact data to send consumers information about our company and to follow up on survey responses when asked to do so.

We maintain a previous customer database email list and run contests periodically in which we ask for contact information. This information is used to contact winners and provide information about our company. No contest information entered on this site will be shared with other companies. The customer's contact information is also used to contact consumers when necessary, such as product recalls or service issues. Users may choose not to receive future mailings from us by deleting their names from our list.

Remove/Deactivate Your Name from Our List

You can opt out of future mailings by clicking here and adding Remove Me to the subject line.
You can send a written request to:

Orville's Home Appliances, Inc.
3979 Walden Ave.
Lancaster, NY 14086
ATTN:  Customer Service


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.orvilles.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Children Under the Age of 13
Our Website is intended for general audiences at least 18 years old and for commercial use. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, uniform resource locator, or IP address. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us info@orvilles.com

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We maintain presences on social media platforms, including, without limitation, Facebook, Twitter, and Instagram (“Social Media Platforms”). Any information, communications, or materials you submit to us via a Social Media Platform is done at your own risk without any expectation of privacy. We cannot control the actions of Social Media Platforms or users thereof. Each Social Media Platform has its own privacy policy, terms of use, and/or other agreements that govern your interactions with those features and Social Media Platform. Any features that our Website may have linking to Social Media Platforms may collect information about your IP address, uniform resource locator, and which page you are visiting on our site, and they may set a cookie to make sure the feature functions properly.
You can opt out of our targeted advertising by:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.
Your California Privacy Rights 
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by the Company to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to info@orvilles.com
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to info@orvilles.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@orvilles.com. We do not share personal information with third parties for those parties’ direct marketing use. 
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make material changes to how we treat our users' personal information, we will notify through a notice on the Website home page. By clicking "Accept" on the notice, you consent to and accept such changes in this privacy policy. 

Please Note

This Privacy Policy does not apply to other websites that may be accessed through the Orvilles.com website. Our site contains links to other sites operated by third parties.  We encourage you to read the privacy policies of those sites to learn how they collect and use information about you.