Parts & Repair
Request Service
Service You Can Trust.
At Orville's, our customers know they have someone to call when an appliance needs repair. We provide factory-authorized in-home warranty and out-of-warranty service on most major brands we sell. For any product requiring carry-in service, such as a microwave or air conditioner, please contact us for your repair options. Our seasoned staff of professional technicians are factory trained and re-trained in providing the ultimate in timely and up-to-date service to our customers 6 days a week.
Request ServiceYour Appliance Needs Service
Be advised that if your product is less than a year old, the manufacturer requires you to contact them directly to initiate a service claim. Please refer to your owner’s manual for the appropriate phone number. Speed Queen is the exception to this; contact Orville's directly if you're in need of service.
Have your product's model and serial number ready. If you are not sure where to locate the model and serial number, please refer to the chart below.
For any out-of-warranty work, be prepared for our call taker to ask for a valid credit card account number. This is only used to reserve your appointment but will be charged if the service call is not paid for upon the completion of work.
It's always a good idea to have a backup phone number available, just in case.
Please be available between 8:00 AM and 4:00 PM, Monday to Saturday, for our technicians to perform work on your appliance. We cannot guarantee specific service times. You will receive an automated call on the morning of your appointment to inform you of the service time. If you prefer, we can arrange for the technician to call you when they are on the way to the service address.
Service Hotline:
716-601-0610 or 585-236-1356
Press option 2.Parts Hotline:
Email Us:
Service Hours:
Monday - Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PMExtended Service Plans / Extended Warranties
We are proud to offer our customers the opportunity to protect their new appliances with a Preferred Service Plan.
Serial Location
| Product Type | Model & Serial Location |
|---|---|
| Air Conditioner | Left Or Right Side of Cabinet or Behind Front Filter Plate |
| Cooktop | On Bottom or Under Cook Surface If Lift-Up Top |
| Dehumidifier | Behind Bucket |
| Dishwasher | Inside Door Edge or Inside Door Frame |
| Freezer - Chest | Outside Lower Side Near the Thermostat/Compressor |
| Freezer - Upright | Inside Left Front Middle of Compartment |
| Dryer | Inside Door, Or Door Frame, Or Behind Control Panel |
| Front Load Washer | Inside Door or Door Frame |
| Top Load Washer | Behind The Control Panel, Under the Lid, Or Back Edge of The Tub Opening |
| Stack Laundry Center | Inside Dryer Door or Dryer Door Frame |
| Microwave | Inside The Oven Cavity or On The Back |
| Range Hood | Underneath, Usually Left Side |
| Free Standing Range | Storage Drawer Frame-Right Side Front |
| Slide In Range | Storage Drawer Frame-Right Side Front or Behind Toe Kick |
| Professional Range - Open Burner | Under Left Burners |
| Professional Range - Sealed Burner | Behind Toe Kick |
| Refrigerator - Top or Bottom Freezer | Inside Upper Compartment - Right Side |
| Refrigerator - Side By Side | Inside Refrigerator Compartment - Right Side |
| Refrigerator - Built In | Inside Refrigerator Compartment |
| Wine Storage | Inside Or Behind Toe Kick |
| Wall Oven | On The Door Frame or Behind the Bottom Vent Cover |
| Warming Drawer | Inside Drawer Housing - Need to Remove Drawer to Locate |