Delivery Hot Line: (716) 601-0610 or (585) 236-1356 select option 3, 7 Days a Week 8:00AM - 5:00PM
Orville's is pleased to offer the following delivery options to our customers:
- Free Drop-Off Delivery on any purchase $297 and up. Orville's will drop off your purchase(s) to your garage or driveway.
- Deluxe In-Home Delivery. For an additional fee, Orville's will deliver your purchase(s) into your home and remove or relocate your olds.
We are presently able to offer IN-STORE PICKUP or LOCAL HOME DELIVERY within our Western New York Delivery Zones. To determine your Delivery Zone please click here.
Buffalo and Rochester, NY & the surrounding Counties of Western New York
Buffalo, NY & Rochester, NY and the surrounding Counties of: Erie, Niagara, Orleans, Genesee, Monroe, Livingston, Wayne, Ontario, Wyoming, Chautauqua, Cattaraugus, Yates, Stueben & Allegany
Delivery Hot Line: (716) 601-0610 or (585) 236-1356, Sunday - Saturday 8:00AM - 5:00P
Orville's is proud to provide professional certified in home delivery to the residents of Buffalo and Rochester and the surrounding Counties of Western New York. Our delivery fleet is available for local next day delivery 7 days a week.
Message for Online Shoppers:
Customers who request HOME DELIVERY will be contacted within 24 hours to verify if the merchandise is in stock and schedule their delivery date.
If you need Next Day Delivery or Immediate Pickup Please Do Not purchase from our online store but rather contact one of our retail stores directly to finalize your purchase. Click here for contact information.
Path of Delivery:
Please make sure that the route to the location of the new appliance is clear of all obstructions which could impede the delivery team or cause injury. This includes clearing the driveway and entrance to your home of moving/building/remodeling debris, ice, snow, mud, furniture, etc.
Alterations to Your Home:
Removing door jambs, door casings, molding, railings, etc. required to clear the Path of Delivery must be completed before the arrival of our delivery team. The team is not permitted to alter your home in any way. Please do not ask them to.
EXCEPTION: If necessary, our delivery team will remove standard doors to accommodate the new appliance.
Arrival of Delivery Team:
Due to traffic conditions, weather conditions, and routing we cannot predict your exact delivery time.
- One day prior to your scheduled date, you will receive a text message or email asking to confirm your chosen date and your delivery address. Please respond accordingly.
On the morning of your scheduled date, you will receive a text message with your 2-hour approximated time window. If you do not have the ability to receive a text message, you will instead get an email and/or automated phone call with this information.
- Delivery messages are typically sent between 7 and 7:30AM
- Installation messages are typically sent between 8 and 9AM
- On-the-Way: If you are able to receive a text message, you will receive one when your team is on the way to your address.
Please be advised that the text message and phone call will originate from an Area Code 347 number. Please know that this is a legitimate number attempting to contact you on Orville's behalf.
Please provide a secondary phone number where you may be contacted if necessary. You may also track your delivery online by clicking here. Please note, the online tracking is only available on your scheduled date. It will not work prior to or after your scheduled date has passed.
Our delivery team will level your new appliance to the existing floor surface, however, they will not place blocks, shims, etc. under the wheels or feet of any appliance in order to achieve a leveled appliance.
Empty Boxes & Packing Material:
Will be left on the premises after delivery. You, the customer, are responsible for the removal & disposal of all packing material and boxes.
For Online Orders Only:
The card holder will be asked to provide government issued identification for verification and fraud protection.
Old Appliance Removal / Relocation
Our delivery team will remove and haul away from your home your old appliance(s) on a one-for-one basis. (i.e. new washer, old washer. NOT new washer, old freezer) OR upon request we will relocate your old appliance to another part of your home. Our delivery team WILL NOT transport your old appliance to another address different from your delivery address.
Old appliances will not be disassembled nor will alterations be made to your home in order to remove an old appliance.
The delivery team will not reconnect old appliances when relocating them on your premises.
Refrigerator or Freezer Removal:
Please remove any food. It is not necessary to defrost but is appreciated. Do not unplug or shut off the old unit. If the unit is connected to an existing water line it must be disconnected prior to delivery.
Please remove all laundry from old machine.
Clothes Washer Removal:
Please remove any water and/or laundry from the machine.
The following appliances and/or services are considered "Built-In" and will not be Installed or Connected by our delivery team. Arrangements can be made for Professional Installation through our Installation Department for an additional charge. Click here for our most recent installation pricing.
- Air Conditioners
- Built-In Microwaves
- Built-In Refrigerators
- Downdraft Slide-in Ranges
- Drop-In Ranges
- Dryer Vent Redirects
- Hot Water Dispensers
- LP/Natural Gas Conversions
- Over The Range Microwaves
- Trash Compactors
- Wall Ovens
- Warming Drawers
- Water Lines
The manufacturer does not provide a new 220V electrical cord with new electric ranges. If you purchase a new appropriate cord at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the range in place, and level the range to the existing floor surface.
Our delivery team will not "HARD WIRE" an electric range or use an old cord to install the new range. Please do not ask them to do so.
The manufacturer does not provide a new flexible gas connector with new gas ranges. If you purchase a new appropriate connector at the point of sale our delivery team will attach one end of the connector to the range and the other end to your rigid black steel supply pipe, check for leaks, plug in the 110V cord to an appropriate accessible grounded outlet, set the range in place, and level it to the existing floor surface.
Our delivery team will not reconnect a new gas range to copper or aluminum gas supply lines nor will we connect a new gas range to an existing gas supply line without a shut-off valve or reconnect a new gas range using an old previously used flexible connector. Please do not ask them to do so.
Refrigerators & Freezers
Our delivery team will set your new refrigerator or freezer in place, plug it in to an appropriate accessible grounded 110V outlet, level it to the existing floor surface, and set the controls.
If requested at time of sale the door swing on your new top or bottom mount refrigerator will be reversed by our delivery team free of charge. If you require a door reversal after your delivery day a service technician will be dispatched for an additional charge.
The manufacturer does not provide water fill hoses. If you purchase a new set at the point of sale Orville's delivery team will connect the new hoses to your existing hot and cold water supply faucets, hang the drain hose on your washtub, and level the machine to your existing floor surface. Wood pallets and cement blocks are not suitable surfaces for proper performance of your machine.
During outside temperatures freezing or below an 8 hour "warm up" period is required before the first use of your new washer.
The manufacturer does not provide a new 220V electrical cord with new electric dryers. If you purchase a new appropriate cord at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the dryer in place, and level the dryer to the existing floor surface.
Our delivery team will not "HARD WIRE" an electric dryer or use an old cord to install the new dryer. Please do not ask them to do so.
The manufacturer does not provide a new flexible gas connector with new gas dryers. If you purchase a new appropriate connector at the point of sale our delivery team will attach one end of the connector to the dryer and the other end to your rigid black steel supply pipe, check for leaks, plug in the 110V cord to an appropriate accessible grounded outlet, set the dryer in place, and level it to the existing floor surface.
Our delivery team will not reconnect a new gas dryer to copper or aluminum gas supply lines nor will we connect a new gas dryer to an existing gas supply line without a shut-off valve or reconnect a new gas dryer using an old previously used flexible connector. Please do not ask them to do so.
Our delivery team will reconnect your existing rigid venting to the new dryer provided the venting is of adequate length & diameter and lint-free. Alternatively we will replace up to 15 feet of flexible venting as long as it does not pass through a floor or wall.
Even though extreme care is taken during the removal of your old appliance(s) Orville's cannot be held responsible for damage to old appliance(s) or damage to your home during the removal of old appliance(s).